Delivery, Cancellation and Refund Policy
Digital delivery
Access is delivered electronically to the verified WatchGraphs account after successful subscription payment is confirmed. There is no physical shipment. If access does not appear after a successful charge, email support@watchgraphs.com with your account email and payment reference so we can investigate delivery and arrange access or any refund due.
Canceling renewal
You can request cancellation of renewal at support@watchgraphs.com from your account email; account-panel cancellation may also be used when available. No reason or phone call is required. Cancellation stops future renewal charges and access ordinarily continues through the paid period. Statutory termination and refund rights remain unaffected.
Refund requests
Because premium access is digitally supplied after payment, completed billing periods are not automatically refunded or prorated merely because renewal is canceled. Every refund request is reviewed individually, including duplicate charges, technical failures that prevent delivery, unauthorized transactions and other requests required by applicable law. This review does not limit mandatory consumer rights or statutory remedies.
How to request help
Email support@watchgraphs.com from the registered account address. Include the account email, transaction date and a concise description. Do not send full card numbers, CVC codes or passwords.
Processing time
Requests are reviewed as soon as reasonably possible. If a refund is approved, it is returned through the original payment channel; the card issuer controls when the credit appears.
Failed renewals
Each confirmed monthly payment extends access for the paid period. A failed renewal does not create a successful payment or extend paid access. Any payment recovery and grace period will be explained in the account. Contact support@watchgraphs.com for subscription support.
Withdrawal and refund rights
Consumers generally have 14 days from conclusion of a distance service contract to withdraw without giving a reason. Statutory exceptions may apply to services supplied instantly online or begun with the consumer’s consent before this period ends. We do not treat free registration or acceptance of general terms as a blanket waiver. Send an unambiguous withdrawal request to support@watchgraphs.com, identifying your account and transaction. Where the statutory right applies, payments are returned within 14 days of receiving the withdrawal notice, through the original payment method without an added refund fee. Rights concerning defective service, non-delivery and unauthorized or duplicate charges remain unaffected.